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Dental Treatment Plan Coordinator

Dental Treatment Plan Coordinator

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# of Openings 
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Regular Full-Time

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We are looking for a Dental Treatment Plan Coordinator for our office located in Fredericksburg, Virginia. This is a "temporary" full-time position that has the potential to lead into a permanent position. Candidate must have prior experience presenting dental treatment plans; knowledge of various insurance plans; and exceptional customer service skills.
As one of the country's largest dental support organizations, we have more than 280 affiliated dental practices throughout thirteen states. Formed in 1991, Dental Care Alliance is a ground-breaking dental support organization created by dentists, and focused on improving the well-being of both patients and dentists.


The Treatment Coordinator serves as an advocate and educator in creating treatment plans for dental care. The Treatment Coordinator exhibits an efficient, knowledgeable and positive countenance to every patient experience.

• Conduct interview to understand the patient’s oral health history, concerns, and objectives 
• Explain the treatment plan, address patient concerns and answer any questions 
• Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment 
• Build trust, and understand the patient’s objectives 
• Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented. 
• Manage and maintain the payment options and policies for patients to uphold the practice’s financial integrity. 
• Understand the practice’s policy on working with dental benefit plans and be prepared to educate patients on their dental benefits. 
• Bill dental insurance, post payments, and claim estimations as required. 
• Oversee and track dental benefit plan accounts receivable and follow-up on claims regularly to ensure timely payment. 
• Track patient accounts receivable and outstanding balances to ensure timely payment. 
• Assist in Practice’s collections protocol for all outstanding balances. 
• Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented. 
• Perform general office duties and other duties as required 


Desired Skills: 
- Must have experience presenting dental treatment plans, 2 + years
- Must have experience working with various dental insurance plans