Dental Receptionist

US-MD-Baltimore
Job ID
2017-4467
# of Openings
1
Type
Regular Full-Time
Category
Healthcare

Overview

We are looking for a Dental Receptionist for our affiliated practice, Dental One Associates, located in Baltimore, Maryland 21236 (30 minutes NE of downtown Baltimore). This is a full-time position. Our ideal candidate will have experience working in a dental, medical or other health-care office; knowledge of insurance plans; and exceptional customer service skills. We offer a competitive salary, plus benefits!

As one of the country's largest dental support organizations, we have more than 280 affiliated dental practices throughout thirteen states. Formed in 1991, Dental Care Alliance is a ground-breaking dental support organization created by dentists, and focused on improving the well-being of both patients and dentists.

Responsibilities

The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.

 

  • Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
  • Respond to patient questions and or concerns according to DCA Policies
  • Answering Telephones
  • Scheduling Appointments
  • Maintaining Appointment Book
  • Confirming Appointments
  • Follow up on no shows/cancellation of Appointments
  • Register Patients on sign in sheet
  • Post charges and payments to patient accounts
  • Checking voicemail on a daily basis
  • Maintain a clean and friendly waiting area for patients

Qualifications

  • 1+ years' experience working in a dental, medical, or other health-care office
  • Must have exceptional customer service skills
  • Knowledge of insurance plans (HMO/PPO)
  • Experience answering telephone
  • Customer service experience

 

 

Additional benefits for full-time employees:

 

  • Medical
  • Dental services 
  • Life insurance
  • Vision
  • Paid time off
  • 6 paid holidays off
  • 401k to name a few

 

 

 

DCA Mission

We improve the practice of dentistry by partnering and supporting our dental professionals, so they can create a lifetime of healthy smiles for their patients.

 

 

DCA Vision

To be the trusted partner of choice for the industry’s best dental professionals.

 

 

DCA Values - USMILE

Unleash Career Potential—of our employees and partners
Service Excellence—to our professionals, patients and families
Meaningful Contribution—all can make a difference
Integrity First—in all we do
Leadership—in our field and we assume accountability
Excellence in Action—we are committed to get the job done

 

 

Our mission, vision and values are a vital part of our everyday interactions with all employees, and most importantly, with patients and families.

  

You will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

 

 

Dental Care Alliance. Stronger Together. 

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