Dental Receptionist

US-MD-Baltimore
Job ID
2018-4561
# of Openings
1
Type
Regular Full-Time
Category
Healthcare

Overview

We are looking for a Dental Receptionist for our affiliated practice, Dental One Associates - Cross Keys, in Baltimore, Maryland (20 minutes north of downtown Baltimore). This is a full-time position. Our ideal candidate will have 1-2 years of experience working in a dental, medical, or other health-care office; experience working with insurance; and exceptional customer service skills. We offer a competitive salary, plus benefits!

As one of the country's largest dental support organizations, we have more than 280 affiliated dental practices throughout thirteen states. Formed in 1991, Dental Care Alliance is a ground-breaking dental support organization created by dentists, and focused on improving the well-being of both patients and dentists.

Responsibilities

The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.

 

  • Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
  • Respond to patient questions and or concerns according to DCA Policies
  • Answering Telephones
  • Scheduling Appointments
  • Maintaining Appointment Book
  • Confirming Appointments
  • Follow up on no shows/cancellation of Appointments
  • Register Patients on sign in sheet
  • Post charges and payments to patient accounts
  • Checking voicemail on a daily basis
  • Maintain a clean and friendly waiting area for patients

Qualifications

  • 1-2 years' experience working in a dental, medical, or other health-care office
  • Knowledge of insurance plans (HMO/PPO)
  • Experience answering telephone
  • Customer service experience

 

 

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