Dental Receptionist

Job Locations US-MA-Chicopee
Job ID
# of Openings


Baystate Dental is currently looking for a Dental Receptionist to work at our office located in Chicopee, MA 01020. This is a full-time position that will require working Saturdays, and some evenings. Our ideal Dental Receptionist will have a minimum of 1 - 2 years' experience working in a dental office; understanding of various insurance plans; self motivated; energetic; exceptional customer service; dental assistant experience, a plus. We offer a competitive salary, plus benefits!


As one of the country's largest dental support organizations, we have more than 280 affiliated dental practices throughout thirteen states. Formed in 1991, Dental Care Alliance is a ground-breaking dental support organization created by dentists, and focused on improving the well-being of both patients and dentists.


This position will be responsible for daily, weekly, and end of month responsibilities.


Daily responsibilities must be done by certain times each day. Some of the daily responsibilities consist of:


  • MassHealth Eligibility
  • Daysheet
  • Checking yesterday's schedule
  • Confirming 2 days out schedule
  • Daily deposit
  • Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
  • Respond to patient questions and or concerns according to policies
  • Answering Telephones
  • Confirming Appointments
  • Follow up on no shows/cancellation of Appointments
  • Register Patients on sign in sheet
  • Post charges and payments to patient accounts
  • Checking voicemail on a daily basis
  • Maintain a clean and friendly waiting area for patients

Some of the weekly responsibilities consist of:


  • Scanning
  • Sending new patient packets
  • Light cleaning of the office
  • MassHealth broken appointment log


This position is also responsible for some end of month reporting



Desired Skills:


  • 1-2 years' experience working in a dental office strongly preferred; will consider medical, or other health-care office experience
  • Knowledge of insurance plans (HMO/PPO), preferred
  • Experience answering telephone
  • Exceptional customer service experience
  • Experience working with Excel
  • Prior dental assistant experience, a plus!



Additional benefits for full-time employees:


  • Medical
  • Dental services 
  • Life insurance
  • Vision
  • Paid time off
  • 6 paid holidays off
  • 401k to name a few



DCA Mission

We improve the practice of dentistry by partnering and supporting our dental professionals, so they can create a lifetime of healthy smiles for their patients.



DCA Vision

To be the trusted partner of choice for the industry’s best dental professionals.




Unleash Career Potential—of our employees and partners
Service Excellence—to our professionals, patients and families
Meaningful Contribution—all can make a difference
Integrity First—in all we do
Leadership—in our field and we assume accountability
Excellence in Action—we are committed to get the job done



Our mission, vision and values are a vital part of our everyday interactions with all employees, and most importantly, with patients and families.


You will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.



Dental Care Alliance. Stronger Together. 



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