• Dental Receptionist

    Job Locations US-MA-Chicopee
    Job ID
    # of Openings
    Front Desk / Dental Receptionist
  • Overview

    Baystate Dental is currently looking for a Dental Receptionist to work at our office located in Chicopee, MA 01020. This is a full-time position that will require working Saturdays, and some evenings. Our ideal Dental Receptionist will have a minimum of 1 - 2 years' experience working in a dental office; understanding of various insurance plans; self motivated; energetic; exceptional customer service; dental assistants are encouraged to apply. We offer a competitive salary, plus benefits!


    As one of the country's largest dental support organizations, we have more than 280 affiliated dental practices throughout thirteen states. Formed in 1991, Dental Care Alliance is a ground-breaking dental support organization created by dentists, and focused on improving the well-being of both patients and dentists.


    This position will be responsible for daily, weekly, and end of month responsibilities.


    Daily responsibilities must be done by certain times each day. Some of the daily responsibilities consist of:


    • MassHealth Eligibility
    • Daysheet
    • Checking yesterday's schedule
    • Confirming 2 days out schedule
    • Daily deposit
    • Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
    • Respond to patient questions and or concerns according to policies
    • Answering Telephones
    • Confirming Appointments
    • Follow up on no shows/cancellation of Appointments
    • Register Patients on sign in sheet
    • Post charges and payments to patient accounts
    • Checking voicemail on a daily basis
    • Maintain a clean and friendly waiting area for patients

    Some of the weekly responsibilities consist of:


    • Scanning
    • Sending new patient packets
    • Light cleaning of the office
    • MassHealth broken appointment log


    This position is also responsible for some end of month reporting



    Desired Skills:


    • 1-2 years' experience working in a dental office strongly preferred; will consider medical, or other health-care office experience
    • Knowledge of insurance plans (HMO/PPO), preferred
    • Experience answering telephone
    • Exceptional customer service experience
    • Experience working with Excel
    • Dental Assistants are encouraged to apply



    Additional benefits for full-time employees:


    • Medical
    • Dental services 
    • Life insurance
    • Vision
    • Paid time off
    • 6 paid holidays off
    • 401k to name a few



    DCA Mission

    We improve the practice of dentistry by partnering and supporting our dental professionals, so they can create a lifetime of healthy smiles for their patients.



    DCA Vision

    To be the trusted partner of choice for the industry’s best dental professionals.



    DCA Values - USMILE

    Unleash Career Potential—of our employees and partners
    Service Excellence—to our professionals, patients and families
    Meaningful Contribution—all can make a difference
    Integrity First—in all we do
    Leadership—in our field and we assume accountability
    Excellence in Action—we are committed to get the job done



    Our mission, vision and values are a vital part of our everyday interactions with all employees, and most importantly, with patients and families.


    You will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.



    Dental Care Alliance. Stronger Together. 



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